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Latest Updates
Nov
21
Windows 10 Fall 2017 Creator's Update Known Issues
Posted by Renewed Vision on November 21, 2017 at 02:08 PM

It has come to our attention that Microsoft has added a new feature to Windows 10 via the Fall Creator's Update, that may affect the function of ProPresenter 6 on Windows 10.

The new feature is found in Windows Defender, and it is called "Controlled Folder Access". Windows 10 decides which applications are "friendly", and which it decides are "unfriendly". Currently, ProPresenter 6 and a few of it's associated underlying programs are "unfriendly". We assure you the app is safe, and we are working to make a few changes on our end so that Windows does not see our application as a threat. As such, Windows Defender protects a handful of folders, including the Documents folder (default location of the ProPresenter 6 library) from being written to. This can cause a hand full of problems with some basic functions of ProPresenter, like import and export of documents, SongSelect Imports, and also editing slides through the Editor, Quick Edit, or Reflow Editor.


We know of two separate ways to resolve this issue, and have outlined them extensively in this Knowledge Base article.


We have discovered the following list of issues to exist with this function enabled:
1. ProPresenter setup.exe cannot add a shortcut to the desktop
2. Shows "Unable to access file or path" for document that is visible at start up of app
3. You cannot create a new document ("New" on the control bar, File>New from the menu, or +>New Document from the bottom of the program)
4. You cannot create new folder on desktop/documents/etc from file picker for local sync options
5. You cannot sync documents in a local sync to anywhere on desktop/documents/etc Even if you've created the folder outside of Pro
6. You CAN do a local sync to a location that is NOT one of the protected file paths, and documents do copy correctly
7. Cloud sync does not work
8. You cannot import a document, bundle, etc from the desktop or other included folders into the program.
9. You cannot export a document, bundle, etc to any of the folders named below.
10. You cannot import a document from SongSelect (all other functions of SongSelect work up to that point)
11. You cannot import a document from any location (as it cannot write to the library folder)
12. You get an "Unable to access ..." message constantly when attempting to use the editor and changes are not saved.
13. Quick Edit appears to work, however the "Unable to access ..." message still appears, and changes are not actually saved upon closing the program.
14. Reflow changes are NOT saved. Each time you select "Insert slide break" the unable to access message appears, and upon exiting the program, changes are not saved.


The folders that by default are protected are both the User and Shared:
Documents
Pictures
Videos
Music
Desktop
Favorites

Again, there are two current resolutions to this issue, and we have outlined both avenues of resolving the matter here.


Read more »



Sep
25
Compatibility with High Sierra
Posted by Renewed Vision on September 25, 2017 at 08:45 AM

We are looking into compatibility between our software and High Sierra, however we have not completed this testing and therefore are not recommending updating any mission critical machines until testing is completed. Furthermore, there are many third party devices such as Blackmagic, Matrox, and USB adapters whose drivers will not be immediately supported or updated.

See each section below for updates on our specific products.

ProPresenter 6: Fully supported as of ProPresenter 6.2.9.

ProPresenter 5: Some users are reporting that ProPresenter 5 cannot be opened on High Sierra, but other users are not having this issue. We highly recommend against installing High Sierra if you are running ProPresenter 5 or before. ProPresenter 5 will not be updated to support High Sierra; the latest operating system that ProPresenter 5 is supported on is 10.10.5 (Yosemite). See this article for the minimum requirements for previous versions of ProPresenter.

PVP 3: PVP3 is fully supported on High Sierra.

PVP 2 and prior: Neither PVP 1 nor PVP 2 will be certified for High Sierra.

 


Read more »



Jul
21
Windows 10 Creator Update
Posted by Renewed Vision on July 21, 2017 at 08:35 AM

As more and more users are updating to the Windows 10 Creator Update, we wanted to share some information on troubleshooting any issues you may see...

If you are having issues in ProPresenter 6, our first troubleshooting step would be to manually download and install the latest video card drivers for your device. You can find more information here.  Many users are reporting an issue where Pro6 will report an error with OpenCL and not be able to open.  We would recommend you go to your video card manufacturer's website and install the latest drivers from there directly. We have seen where Device Manager will show that you are up to date, even though you are not actually up to date.  Once the updated video card drivers are installed, Pro6 should open as expected.  

If you are still having issues with Pro6, please e-mail our Support team.  

 

We have found that ProPresenter 5 has a known issue where it will not install correctly under the Windows 10 Creator Update (Version 1703 and later). Current installs of ProPresenter 5 are not showing any issues, however new installs (or re-installs) will not process correctly which keeps the program from installing.

At this time we are marking ProPresenter 5 as supported through the previous version of Windows 10 (Anniversary Update, 10.0.1607, build 14393), and it won't be supported in the current or future versions of Windows.

 


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Jun
30
macOS High Sierra Beta
Posted by Renewed Vision on June 30, 2017 at 09:48 AM

At this time, we do not have any support for macOS High Sierra. Please note that this OS is currently in a Beta period and until the OS is released officially, we will not offer any official support.

You may see any number of issues using the software in this unsupported environment. If you do find any issues with the new OS, you can report them in our Forums here,
http://forums.renewedvision.com/showthread.php/20795-macOS-High-Sierra-Beta-No-Support-at-this-Time
and our team will review them at that time.


Read more »



Apr
19
Known Issues with Windows 10 Creator Update (Version 1703)
Posted by Renewed Vision on April 19, 2017 at 11:12 AM

We have found that ProPresenter 5 has a known issue where it will not install correctly under the Windows 10 Creator Update (Version 1703 and later). Current installs of ProPresenter 5 are not showing any issues, however new installs (or re-installs) will not process correctly which keeps the program from installing.

At this time we are marking ProPresenter 5 as supported through the previous version of Windows 10 (Anniversary Update, 10.0.1607, build 14393), and it won't be supported in the current or future versions of Windows.

If you are having issues in ProPresenter 6, our first troubleshooting step would be to manually download and install the latest video card drivers for your device. You can find more information here.


Read more »