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Providing a Console log to tech support
Posted by Renewed Vision Support on July 20, 2012 at 01:30 PM
Updated by Renewed Vision Support on Feb 8, 2017

To generate the log file, you will need to open a program on your Mac called "Console". Open your Applications folder, locate the Utilities folder, and then open the program called Console. The screenshot below will show you what to do next. We often request a Console log file to diagnose unclear issues with one of our Mac programs.

Once you have cleared the Log in Console and prepared it to search for "propresenter", or whichever program you're using, you can try the same task again. Do not close Console or you'll have to go through the above step again. Once you've done that, go back to Console, open the 'File' menu and select 'Save a Copy As...'. Add your name to the beginning of the file name in the 'Save As' box. You will probably also want to select 'Desktop' from the 'Where' menu to make it easy for you to find this file.