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ProPresenter and ProVideoPlayer can be run simultaneously from the same Mac, but we don't recommend trying to set it up or run the two program this way unless you really know what you're doing and hav...
FREQUENTLY ASKED QUESTIONS * Why isn't my output showing on the output screen? [http://bit.ly/2f6d30b] * Which license of ProPresenter is right for me? [http://bit.ly/2f1XFEc] * Can you tell m...
An ad hoc network is a network configuration that turns your Mac into the router, allowing you to bypass and test for potential network connection issues. This is especially useful for testing connect...
We do not maintain a public listing of known bugs for any of our programs. For information regarding a possible bug, we recommend starting with our User Forums [http://forums.renewedvision.com/] to se...
Sorry, but we don't offer refunds. Once you buy a code it's considered an "open box item". Open software cannot be returned to a store. We offer a fully functioning demo version [http://www.renewedvis...
If you need an earlier version of one of our products you can go to the specific Download page for that product. Scroll to the bottom of the page to see a history of recent updates. In general you sho...
We are very interested in adding quality resellers. If you feel your company will share what our products have to offer with your customer base and actively promote them, please let us know. Send us a...
If you're familiar with having to find your user data for one reason or another, you may have noticed that the folder seems to be missing in 10.7 or above. In 10.7, Apple chose to hide this folder. ...
In OS X 10.9 Mavericks, Apple introduced some new functionality to multi-screen setups. For normal day-to-day users, these new features are helpful, however, if you're running ProPresenter or ProVideo...
RenewedVision has advanced software used by thousands of organizations, all around the world. That means we receive a lot of great feedback, suggestions and wishes from our customers of all shapes and...
To generate the log file, you will need to open a program on your Mac called "Console". Open your Applications folder, locate the Utilities folder, and then open the program called Console. The screen...
OVERVIEW Since QuickTime files (.mov) are supported by ProPresenter on both Mac and Windows we suggest encoding all of your videos this way for the best playback in either version. There are several...
The following BlackMagic devices have been tested and work with ProPresenter and the specified module. This list only includes devices currently available for sale and does not include legacy devices ...
By allowing access to your address book, we are able to collect your name and email address when submitting a crash report. This information can be filled in automatically if you allow ProPresenter or...
If you open ProPresenter and you can't see your mouse cursor, this is likely due to your Output screen being assigned to your main computer screen. This may have happened if you disconnected your exte...