Support Center

Known Issues with Windows 10 Creator Update (Version 1703)
Posted by Renewed Vision on April 19, 2017 at 11:12 AM

We have found that ProPresenter 5 has a known issue where it will not install correctly under the Windows 10 Creator Update (Version 1703 and later). Current installs of ProPresenter 5 are not showing any issues, however new installs (or re-installs) will not process correctly which keeps the program from installing.

At this time we are marking ProPresenter 5 as supported through the previous version of Windows 10 (Anniversary Update, 10.0.1607, build 14393), and it won't be supported in the current or future versions of Windows.

If you are having issues in ProPresenter 6, our first troubleshooting step would be to manually download and install the latest video card drivers for your device. You can find more information here.