We wanted to inform you about an upcoming change regarding macOS support. In the coming months, we will be streamlining our support to focus on the three most recent macOS versions. This means that with the release of 7.14 later this summer, we will no longer be able to provide assistance for macOS 10.15 (Catalina). Furthermore, after Apple introduces macOS 14 later this year, we will discontinue support for macOS 11 (Big Sur).
Why are we making this change?
Currently, we support four different macOS versions, which has made software development more complex. Each OS version has its unique features and issues, and we've noticed an increase in problems specific to older versions over the past year. Additionally, testing our software on four different OS versions has slowed down our ability to release new versions promptly.
What does this mean for you?
If you are currently using macOS 10.15-10.15.7, we recommend upgrading to at least macOS 12 (Monterey), as soon as possible. Ideally, moving to macOS 13 (Ventura), would be even better if your system allows it. To find out if your computer supports macOS 12, you can check the list of compatible devices here: https://support.apple.com/en-us/HT212551. You can also visit this link to verify compatibility with macOS 13: https://support.apple.com/en-us/HT213264 .
What if your computer can't update to macOS 12?
If your computer is unable to update to macOS 12, it's likely at least seven years old and may not be capable of running newer versions of ProPresenter 7 to their full extent, even if the older OS were still supported. In such cases, we suggest considering a new computer to continue enjoying the benefits of ProPresenter 7. However, you can still choose to stay on version 7.13.1, which will be the last version supporting macOS Catalina.
We understand that change can be challenging, but we are here to support you throughout this transition. If you have any questions or need further assistance, please don't hesitate to reach out to our dedicated support team. We value your continued trust in our software and remain committed to delivering the best experience possible.