Support Center


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While Renewed Vision is NOT responsible for keeping track of an organization's codes,
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Latest Updates
Jun
30
macOS High Sierra Beta
Posted by Renewed Vision on June 30, 2017 at 09:48 AM

At this time, we do not have any support for macOS High Sierra. Please note that this OS is currently in a Beta period and until the OS is released officially, we will not offer any official support.

You may see any number of issues using the software in this unsupported environment. If you do find any issues with the new OS, you can report them in our Forums here,
http://forums.renewedvision.com/showthread.php/20795-macOS-High-Sierra-Beta-No-Support-at-this-Time
and our team will review them at that time.


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Apr
19
Known Issues with Windows 10 Creator Update (Version 1703)
Posted by Renewed Vision on April 19, 2017 at 11:12 AM

We have found that ProPresenter 5 has a known issue where it will not install correctly under the Windows 10 Creator Update (Version 1703 and later). Current installs of ProPresenter 5 are not showing any issues, however new installs (or re-installs) will not process correctly which keeps the program from installing.

At this time we are marking ProPresenter 5 as supported through the previous version of Windows 10 (Anniversary Update, 10.0.1607, build 14393), and it won't be supported in the current or future versions of Windows.

If you are having issues in ProPresenter 6, our first troubleshooting step would be to manually download and install the latest video card drivers for your device. You can find more information here.


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Apr
12
Mac OS 10.12.4 Sierra and DisplayLink Issues
Posted by Renewed Vision on April 12, 2017 at 09:06 AM

Unfortunately, it has come to our attention that the drivers from DisplayLink which control the USB adapter availbale through our Store, as well as, most USB Display adapters on the market, are currently causing incompatibility with Mac OS 10.12.4

They've listed this information on their website here, http://support.displaylink.com/knowledgebase/articles/949426 and the main issue we're seeing is related to this in their list, "Since 10.12.4, some systems show corrupted window contents in some applications (Word, Keynote, Parallels, LVC for example). (31495935)"

We have had a few issues reported such as slow downs in the program itself, as well as, outputs not working as expected through the USB adapter.  From what we've seen so far, this has mostly affected those using the Live Slide causing a static look on the Stage Display, but other issues have been reported as well.  

At this time, the only recommendations/work-arounds we have is to either not update to OS 10.12.4 until this is rectified or you will need to find a separate output on the computer to send your Stage Display output through.  We apologize for the inconvenience, but unfortunately, this issue is out of our hands.


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Sep
26
Windows 10 Anniversary Update Causing Video Card Issues
Posted by Renewed Vision on September 26, 2016 at 11:07 AM

There is an issue in the Windows 10 Anniversary update that is causing some Windows users issues in opening Pro6.  The issue at hand is in a change in the OS that affects your video card drivers.  If you install this update, please also check for updates on your video card if you run into any issues with ProPresenter6.  Our team is looking into this issue further.


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Jul
7
macOS Sierra and iOS 10 (updated)
Posted by Renewed Vision on July 07, 2016 at 03:16 PM

ProPresenter 6.1.1, released on September 26, includes a number of fixes specifically related to macOS Sierra. We think we've found everything that was related to changes in Sierra and that ProPresenter is now compatible. Third-party drivers for Blackmagic and Matrox have not been officially updated for Sierra yet. As with every new operating system release, we still recommend waiting until Apple releases the first software update for Sierra and testing on a non-critical computer first.

Our iOS applications should work fine in iOS 10.

ProPresenter 5 is only supported through OS X 10.10. We have created a discussion thread for anyone who wants to try it out, however we will not be updating ProPresenter 5 to support macOS Sierra.

We are currently working on certifying our other software (PVP and PVS) on Sierra. As always it is far safer to wait to update at the very least several weeks if at all possible.

It's also important to remember that many third-party device drivers may be slow in updating. If you are using a Matrox DualHead or TripleHead, it may not work at all. The same goes for the USB display adapter used for stage display.

Here are the links to the forum threads about the above topic:

ProPresenter 5 discussion/info

ProVideoPlayer 2 discussion/info

ProVideoServer discussion/info

 


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