Support Center

Known Issues with Windows 10 Creator Update (Version 1703)
Posted by Renewed Vision on April 19, 2017 at 11:12 AM

We've currently found a few issues with ProPresenter 5 and 6 in the new Windows 10 Creator Update.  We would recommend NOT installing this update at this time until these issues are resolved.  


For ProPresenter5 specifically, the issue is the program will not install.  At this time, we have seen no issues wtih existing installations, but the program will not install as a new application on the OS.  


For ProPresenter6, the program itself will not open.  We are seeing multiple KernelBase errors from the OS and our team is looking into what is triggering those at this time.  We do not know if this will require a ProPresenter update at this point.  


Please keep watch here and through our other channels and we will release more information as it becomes available.