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General Topics

  • Creating and using an ad hoc network on a Mac

    An ad hoc network is a network configuration that turns your Mac into the router, allowing you to bypass and test for potential network connection issues. This is especially useful for testing connect...

  • ProPresenter Supported Blackmagic devices

    The following BlackMagic devices have been tested and work with ProPresenter and the specified module. Most devices will work with the next feature down in the list. Some of these devices, especially ...

  • How do I become a reseller for Renewed Vision products?

    We are very interested in adding quality resellers. If you feel your company will share what our products have to offer with your customer base and actively promote them, please let us know. Send us a...

  • How do I remove the menu bar from my output screen in OS X?

    In OS X 10.9 Mavericks, Apple introduced some new functionality to multi-screen setups. For normal day-to-day users, these new features are helpful, however, if you're running ProPresenter or ProVideo...

  • How do I locate my User folder in OS X?

    If you're familiar with having to find your user data for one reason or another, you may have noticed that the folder seems to be missing in 10.7 or above. In 10.7, Apple chose to hide this folder. Th...

  • Do you have a public list of known bugs?

    We do not maintain a public listing of known bugs for any of our programs. For information regarding a possible bug, we recommend starting with our User Forums to see if anyone else has reported a sim...

  • Downloading Previous Versions of Renewed Vision Products

    Earlier versions of our products are available from their specific Downalod pages.  For example, if you are needing ProPresenter 4 or 5, you can download this from the ProPresenter download page.   Ou...

  • How we handle feature requests

    RenewedVision has advanced software used by thousands of organizations, all around the world. That means we receive a lot of great feedback, suggestions and wishes from our customers of all shapes and...

  • Providing a Console log to tech support

    To generate the log file, you will need to open a program on your Mac called Console. Open your Applications folder, locate the Utilities folder, and then open the program called Console. The screensh...

  • Can I use ProPresenter and ProVideoPlayer on the same computer?

    ProPresenter and ProVideoPlayer can be run simultaneously from the same Mac, but this is not recommended or supported. You will need to be proficient at assigning your outputs correctly in both progra...