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General Topics

  • Providing Feedback

    Feedback from our users is very important as we continue to develop and improve our products. Attachments added to a conversation will help us understand bugs and other issues you have encountered. In...

  • What format should I use for video files to get the best performance?

    Overview Since QuickTime files (.mov) are supported by ProPresenter on both Mac and Windows we suggest encoding all of your videos this way for the best playback in either version. There are several p...

  • ProPresenter Supported Blackmagic devices

    The following BlackMagic devices have been tested and work with ProPresenter and the specified module. Most devices will work with the next feature down in the list. Some of these devices, especially ...

  • How do I remove the menu bar from my output screen in OS X?

    In OS X 10.9 Mavericks, Apple introduced some new functionality to multi-screen setups. For normal day-to-day users, these new features are helpful, however, if you're running ProPresenter or ProVideo...

  • Downloading Previous Versions of Renewed Vision Products

    Earlier versions of our products are available from the Version History section of  their respective Downalod pages.  For example, if you are needing ProPresenter 4 or 5, you can download this from th...

  • Do you offer refunds?

    Sorry, but we don't offer refunds. Once you buy a code it's considered an open box item. Open software cannot be returned to a store. We offer a fully functioning demo version of the program that can ...

  • Can I use ProPresenter and ProVideoPlayer on the same computer?

    ProPresenter and ProVideoPlayer can be run simultaneously from the same Mac, but this is not recommended or supported. You will need to be proficient at assigning your outputs correctly in both progra...

  • Providing a Console log to tech support

    To generate the log file, you will need to open a program on your Mac called Console. Open your Applications folder, locate the Utilities folder, and then open the program called Console. The screensh...

  • Do you have a public list of known bugs?

    We do not maintain a public listing of known bugs for any of our programs. For information regarding a possible bug, we recommend starting with our User Forums to see if anyone else has reported a sim...

  • How do I update my software?

    Regularly updating your software is an important step in preventing bugs and other issues from effecting your system. We recommend regularly updating your Renewed Vision software so that you always ha...