ProPresenter 6 End of Life Frequently Asked Questions

This article deals with our legacy product, ProPresenter 6.  Effective January 31, 2023, ProPresenter 6 will be no longer supported or updated You can download the last version of ProPresenter 6 for MAC or WINDOWS   For more information,...

Common Crash Issues on ProPresenter6

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. Mac First of all, if you are experiencing a crash on Mac, the first thing you want to do is to access the crash report so that...

Pro6 Windows Freezes on Launch Due to MediaStack Import Error

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. When launching ProPresenter 6 on a new user account on Windows, some users experience an issue with the program "not respondin...

PowerPoint Import Errors on Mac OS Mojave

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. If you are importing a PowerPoint file into ProPresenter6 on Mojave, you may see an error message with the following text, "sa...

Library missing after enabling iCloud Drive

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. We have become aware that some users are experiencing issues with their ProPresenter libraries disappearing after enabling iCl...

How Do I Set up the Multi-Screen Module (for versions prior to ProPresenter 7)

This article is relevant only for versions prior to ProPresenter 7 The MultiScreen Module (previously included in the Advanced Module) is a great and easy way to expand on what ProPresenter can do. This Module is used to display the mult...

How do I get my output to show on my screens

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. Overview Getting your output/outputs to show up on your screens is a fairly simple task, but there are a few steps to it, and ...

How do I show a DVD in ProPresenter 6?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. ProPresenter 6 has the ability to playback clips from DVDs*. To access the DVD player, click on the DVD button in the toolbar ...

Displaying copyright information for a song?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. ProPresenter makes it easy for you to show any additional song information that you need. This could be the full copyright inf...

What are the minimum system requirements for older versions of ProPresenter?

Below are the minimum requirements for legacy versions of ProPresenter. If you are looking for the minimum requirements for the latest ProPresenter7 releases please click here.   ProPresenter 7.0-7.9.2 macOS: macOS 10.14.6 (Mojave) thro...

What kind of video card do I need for ProPresenter6 for Windows?

ProPresenter requires a dedicated video card in your computer in order to have enough graphics processing power to handle videos well. Many computers are designed for home and office and only ship with an Intel HD video card. These are n...

How do I add multiple Libraries to ProPresenter?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. ProPresenter supports having multiple Libraries. This can be useful if you have multiple groups sharing one computer and you d...

How do I upgrade ProPresenter and change computers at the same time?

Overview Upgrading from one version of ProPresenter to another version is made simple by the Import from Previous Version ability in ProPresenter, but what if you are trying to upgrade AND move computers at the same time? This adds a few...

Do I need the Multi-Screen Module if I have multiple screens? (for versions prior to ProPresenter 7)

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. This article is relevant only for versions of ProPresenter prior to ProPresenter 7 as ProPresenter 7 includes the capabilities...

How do I register ProPresenter 6?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. ProPresenter registration information is unique to each version of ProPresenter. A code for ProPresenter 5 won't work in ProPr...

DVDs play but have no audio in ProPresenter for Windows

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. If you are able to see the video from your DVD but do not hear any audio then you will need to install DScaler. This is a free...

Why can't I see my mouse cursor in ProPresenter?

If you open ProPresenter and you can't see your mouse cursor, this is likely due to your Output screen being assigned to your main computer screen. This may have happened if you disconnected your external displays from your computer whil...

I'm having trouble scrolling through the Video/Image Bin on my Mac

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. This issue you have described is generally caused by a corrupted Video/Image Bin file. You will need to remove this file since...

Adding custom labels and custom categories

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. You can add custom Group Labels (Pro5 & Pro6), custom Slide Labels, and custom Library Categories in ProPresenter. To do this,...

Import options for text files and SongSelect

ProPresenter makes it easy for you to get the majority of document formatting done during the import process. By providing a few basic options to the import process, the program can create slide breaks for you, set the document size, and...

DMX specification for ProPresenter 6

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. This table is an outline of the DMX specification for ProPresenter 6. DMX channels are generated using the Base Address that y...

DVD Initialization error

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. If you see an error message that says "There was an initilization error" when opening either DVD Player.app or ProPresenter fo...

MultiScreen Module keyboard shortcuts cause screens to change positions on Mac

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. If you are using the keyboard shortcuts for the MultiScreen Module, you may find that they cause your screens to rearrange the...

What is the ProPresenter Information Center?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. The ProPresenter Information Center is a central spot to quickly access several support tools and some other tools for ProPres...

Uninstalling HandBrake from ProPresenter for Mac

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. ProPresenter uses the HandBrakeCLI to make it easy for you to rip DVD clips from within ProPresenter. If you run into any issu...

Media Management in ProPresenter

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. When ProPresenter imports media, it is actually copying the file path to that file, and creating a reference to it in the soft...

RS232 and Global Cache

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. ProPresenter 5, ProPresenter 6, and ProVideoPlayer 2 all support RS232 controll via GlobalCache. The Global Cache iTach, IP to...

How do I use ProPresenter6 to stream my lyrics and other content?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. Overview In the years since ProPresenter 6 was launched, streaming has become very popular. More and more churches and other o...

How do I change the name of a Template and/or a Template Group?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. Overview Templates are one of the most powerful features in ProPresenter. From pre-formatting songs when you create them and r...

How do I uninstall ProPresenter 6 from my Mac?

This article deals with our legacy product, ProPresenter 6. For the ProPresenter 7 Knowledge Base, click HERE. Overview The instructions below are for a full uninstallation of ProPresenter 6, including all user data and associated files....