Modules are registered and linked to a specific computer. Our team can assist you in moving a module to a new machine that is running ProPresenter on the same organization's license.
There is no fee to transfer modules, but we do ask that you only transfer a module if you are permanently replacing a system. Modules are not meant to be freely moved between computers and we may not do the transfer if we see you've had the same module moved multiple times.
In order to transfer a Module, we will need you to provide a screenshot of the registration window within ProPresenter showing your ProPresenter license and the ID Code for the new computer. To access this, open ProPresenter, click on the ProPresenter menu, then select Registration. Take a screenshot of this window.
To take a screenshot on a Mac, press Command-Shift-4, then press the Spacebar. You'll see the cursor turn into a camera and the registration window will turn blue. Click to take a screenshot of that window. It will save the image to your desktop using the current date and time for the name.
To take a screenshot on a PC, you can use the program called Snipping Tool which is installed on your computer. Just search for it on your machine and follow the directions in it to take and save a picture of the Registration window.
Please provide your existing module registration number as well if you have that, or take a screenshot of the registration window on the current computer showing it registered there. We will disable that code and generate a new code for you that will only work on the new computer.
You can send this information to [email protected] and we will process your request as soon as we can.