Update: The issue that was affecting Windows users with an invalid certificate that caused ProPresenter to not open has been resolved as of Wednesday, December 11th.

Please download the builds from our download page in the link below, and you should be all set. Should you encounter any errors, please reach out to our support team, at contact.renewedvision.com.

Downloads Page

Who is affected: Users who are using ProPresenter 7.14 and above on Windows

There is a certificate that has expired and limits the use of the software.

We understand that this is both frustrating and stressful. Our team strives to create a reliable product experience and in this instance we have failed. On behalf of our entire team, we want to express our sincerest apologies.

In order to resolve this issue, you will need to re-download the version of ProPresenter that you were using. If you are not sure, just download the most recent. We will be providing direct download links in this article as they become available. 

Steps to follow:

Determine which version to download:

You will need to determine which version of ProPresenter is on your computer to download the correct build of ProPresenter below. To do this, please follow the steps below.

1. Navigate to the ProPresenter icon and right click to Open File Location
2. In the new File Explorer Window, right click on ProPresenter.exe
3. Choose Properties
4. Navigate to the Details tab
5. View Product Version
6. Download the build below that matches that version number. 

Download Links:

• • Version 18.1 (Public Beta)
  • Version 18
  • Version 17.1 
  • Version 17
  • Version 7.16.3
  • Version 7.15
  • Version 7.14.1

Install downloaded build

1. Double-click to install the build once downloaded
2. You will be prompted to allow ProPresenter to make changes to your computer. Choose Yes.
3. Proceed with installing the updated build
4. Run ProPresenter as normal

What Happened? 

At midnight on the morning of December 7th, ProPresenter for Windows versions 7.14 and higher ceased to function. This was due to a series of unfortunate events involving code-signing certificates and anti-piracy measures that were put in the code years ago that worked as it should, but with a flaw that has now resulted in these Windows applications ceasing to function, with no easy workaround.

When we became aware of the problem on the evening of December 6th, our team immediately started work on identifying the problem and seeking remediation to get our customers up and running quickly.

We are understandably embarrassed by this situation and deeply regret the impact it might have on the trust we try to earn from our customers. Our commitment is to do everything in our power to get your productions back up and running and to be as transparent as possible with regular updates as we have them.