In the Windows 10 Fall 2017 Creator's Update (version 1709), there was a new feature added that inhibits your ability to perform many of the basic functions allowed in ProPresenter, including importing, exporting, and editing of documents. This should only be the case if you are actively using Windows Defender as your anti-virus protection on your computer.
To resolve the issue, please close ProPresenter and then follow the steps below:
- Click on the start menu
- Select the gear on the left hand side to enter Settings
- Choose "Update and Security"
- Select "Windows Defender" from the left hand side
- Choose the option for "Open Windows Defender Security Center"
- Select Virus and Threat Protection
- Choose "Virus and Threat Protection Settings"
- Scroll down and look for "Controlled Folder Access"
This was a new feature added in the Windows 10 Fall Creator's Update which does not allow changes to be made to folders in your user folder (that includes the Documents folder which is the default location for ProPresenter's library). You'll note that it mentions specifically that it disallows "Unfriendly" apps from making changes. We can assure you that we are friendly, and we are working on resolving that issue with Microsoft. However, for the interim there are two options for how to get around this setting and get your document imports functioning properly again.
A. You can simply turn this option off. If you have controlled access to the machine and all it does it run ProPresenter, and navigate to trusted websites and you do not worry about volunteers or lay people downloading content on to the machine, then simply turning this feature off will be fine, and it will resolve the issue.
B. If you like the idea of this feature, but obviously still want to be able to Import into ProPresenter, then select the option for "Allow an app through Controlled Folder Access" and then select "Add an Allowed App" and navigate to "C:\Program Files (x86)\Renewed Vision\ProPresenter6" and select "ProPresenter 6.exe" from the list of files (scroll down a bit to find it). Finally, choose "Yes" when Windows Defender prompts you to allow the change. Once that has happened, ProPresenter will be viewed as "friendly" within Windows Defender and you will then be able to open ProPresenter and import documents once more!