The instructions below are for a full uninstallation of ProPresenter, including all user data and associated files. The steps listed will leave the Renewed Vision folders intact, ensuring you don't affect any previous versions of ProPresenter that you may be leaving on the machine. If ProPresenter is the only program installed, you can delete the Renewed Vision directories as well.

Note: If you are simply troubleshooting something, do not delete a particular file or folder, just rename the item so that it's in the same directory and easy to restore or delete later.

You may also want to just create a new user account to test any issues you may be having. ProPresenter is available to all users if you installed it in the default location, but all of the other data is maintained within each user account. Creating a new user account will give you a fresh set of data to test with, and saves you the trouble of going through all of the steps individually.

Some steps, such as deactivating Bibles and Modules, and unregistering ProPresenter, can all be removed in the program as well as via File Explorer. In-app instructions are indicated with green text. However, if you can't open ProPresenter, simply copy the file path that is in red text from the instructions below to go the location in File Explorer (previously called Windows Explorer). You can leave %userprofile% in the file paths and it will take you to the correct location.

You will also be removing your Registration data here, so, if you do not have your subscription information please contact your organization's administrator or reach out to support for assistance in getting you this information.

Registration Data

Location: In ProPresenter, click on the ProPresenter menu and then on Registration.

Action: Click the Unregister button.

Location: C:\ProgramData\RenewedVision\ProPresenter\

Action: Delete the “Registration” folder

Show File

*This location may change depending on what version of ProPresenter was first used on this computer. In ProPresenter versions 20 and above, new workspaces are created in the Local Workspaces folder found in your AppData.

Location: %userprofile%\Documents (for versions 19.0.1 and below) or %appdata%/RenewedVision/ProPresenter/LocalWorkspaces (for versions 20 and above)

Action: Delete the "ProPresenter" folder (you may have additional workspaces created in the Local Workspaces folder. If so, feel free to delete these as well.)

Log Files

If using ProPresenter 7.13 and below

Location: %appdata%\RenewedVision\ProPresenter\

Action: Delete the "Logs" and “Crash Reports” folders.

If using 7.13.1 and above

Location: %localappdata%\RenewedVision\ProPresenter\

Action: Delete the "Logs" and “Crash Reports” folders.

Temp Files

Location: %Temp%

Action: Delete the “RenewedVision” folder.

Bibles

Location: In ProPresenter, open Bibles, click the gear icon, then select the Bibles tab.

Action: Click "Remove" next to each installed Purchased and Free Bible so that they will be available once you have reinstalled ProPresenter.

Location: C:\ProgramData\RenewedVision\

Action: Delete the "Bibles" folder.

Application

Action: Launch the Start Menu or Start Screen and search for "Uninstall" and select the option to "Uninstall a program". Locate ProPresenter in the list of installed programs and click Uninstall.

Registry Key

You want to delete this registry key if you are planning to reinstall ProPresenter on this computer in order to reset some of the initial checks and settings.

Action: Search for "regedit" and launch the Registry Editor. Locate HKEY_CURRENT_USER\Software\Renewed Vision\ProPresenter by clicking through the path tree in the left column. (Each phrase between a slash is the next level of the tree.) Delete the ProPresenter folder when you locate it. Do not delete anything else in the Registry Editor.

Action: Search for "regedit" and launch the Registry Editor. Locate HKEY_CURRENT_USER\SOFTWARE\Classes\pro by clicking through the path tree in the left column. (Each phrase between a slash is the next level of the tree.) Delete the ProPresenter folder when you locate it. Do not delete anything else in the Registry Editor.