The instructions below are for a full uninstallation of ProPresenter, including all user data and associated files. The steps listed will leave the Renewed Vision folders intact, ensuring you don't affect any previous versions of ProPresenter that you may be leaving on the machine. If ProPresenter is the only program installed, you can delete the Renewed Vision directories as well.
Note: If you are simply troubleshooting something, do not delete a particular file or folder, just rename the item so that it's in the same directory and easy to restore or delete later.
You may also want to just create a new user account to test any issues you may be having. ProPresenter is available to all users if you installed it in the default location, but all of the other data is maintained within each user account. Creating a new user account will give you a fresh set of data to test with, and saves you the trouble of going through all of the steps individually.
The Library, Support Files, and Media Repository location can be accessed through ProPresenter by opening Preferences and going to the Advanced tab. You can view the folder that they are stored in by accessing this file path within File Explorer. By default, this is the "ProPresenter" folder listed in Documents. Other steps, such as deactivating Bibles and Modules, and unregistering ProPresenter, can all be done in the program as well. These are indicated with green text. However, if you can't open ProPresenter, simply copy the file path that is in red text from the instructions below to go the location in File Explorer (previously called Windows Explorer). You can leave %userprofile% in the file paths and it will take you to the correct location.
You will also be removing your Registration data here, so, if you do not have this information... you'd want to retrieve it from our Lost Code page here, https://renewedvision.com/request_lost_code.php
Location: In ProPresenter, click on the ProPresenter menu and then on Registration.
Action: Click the Unregister button.
Action: Delete the “Registration” folder
Action: Delete the "ProPresenter" folder.
Action: Delete the "Logs" and “Crash Reports” folders.
Action: Delete the “RenewedVision” folder.
Location: In ProPresenter, open Bibles, click the gear icon, then select the Bibles tab.
Action: Click "Remove" next to each installed Purchased and Free Bible so that they will be available once you have reinstalled ProPresenter.
Action: Delete the "Bibles" folder.
Action: Launch the Start Menu or Start Screen and search for "Uninstall" and select the option to "Uninstall a program". Locate ProPresenter in the list of installed programs and click Uninstall.
You want to delete this registry key if you are planning to reinstall ProPresenter on this computer in order to reset some of the initial checks and settings.
Action: Search for "regedit" and launch the Registry Editor. Locate HKEY_CURRENT_USER\Software\Renewed Vision\ProPresenter by clicking through the path tree in the left column. (Each phrase between a slash is the next level of the tree.) Delete the ProPresenter folder when you locate it. Do not delete anything else in the Registry Editor.
Action: Search for "regedit" and launch the Registry Editor. Locate HKEY_CURRENT_USER\SOFTWARE\Classes\pro by clicking through the path tree in the left column. (Each phrase between a slash is the next level of the tree.) Delete the ProPresenter folder when you locate it. Do not delete anything else in the Registry Editor.